SpeakEasy Telephone Interpretation
SpeakEasy
Telephone Interpretation, also known as Over-the-Phone Interpretation (OPI), is a service we provide when an interpreter is needed over the phone instead of in person. This type of service is especially useful when the interpreter is needed for a short period such as for a medical appointment or to communicate overseas by telephone.
SpeakEasy offers on-call access to telephonic interpreters in over 150 languages, 24 hours a day, 7 days a week.
Benefits of using the SpeakEasy Telephone Interpretation system:
- Pro-active support for non-English speakers
- Increase customer retention, loyalty, and trust
- Reduce the time of customer service interactions with non-English speakers
- Acquire new customers
- Reduce un-serviced requests due to language barriers
- Increase service and support efficiency in handling requests by non-English speakers
- Lower overhead associated with using or hiring in-house bilingual staff
- Improve enterprise-wide communications
Advantages of using the SpeakEasy Telephone Interpretation system:
Convenience
Instant access, 24 / 7, to over 150 languages supported by over 1,000 professional, certified over the phone interpreters within an average connect time of 30 seconds.
Quality
We are proud of the high quality and professionalism of our interpreters. Our interpreters are skilled, educated native speakers, certified by industry recognized organizations.
Training
Our telephone interpreters are trained in medical, legal, insurance, and technical terminology.
Confidentiality
Each interpreter is bound by a confidentiality agreement to ensure client privacy.
Only Pay for What you Use
You pay only for the minutes you use. No set up, monthly, or minimum fees. All accounts are billed monthly.
Calls are Timed to the Second
No rounding up to the nearest minute.
World-Class Customer Care
A Customer Care Representative is accessible to assist you merely by dialing our toll-free number.
User-friendly
Easy 4 step process to access an interpreter
- Initiate call to Limited English speaker and place them on hold.
- Place conference call to our SpeakEasy toll-free number.
- Enter your Access Code
- Enter Language Code (or dial "0" for Customer Care Representative)
Stability
Proven and tested 99.999% reliable computer telephony system.
Flexibility
The SpeakEasy Telephone Interpretation system is very flexible. You can utilize the automated IVR system or dial "0" for a Client Care Representative to access a phone interpreter.
Please contact us to receive an access code for the SpeakEasy Telephonic Interpretation system. For user documentation about the SpeakEasy system click here.
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