Telephone Interpreting Services

SpeakEasy Telephonic Interpretation is a service we provide when an interpreter is needed over the phone instead of in person. This type of service is especially useful when the interpreter is needed for a short period such as for a medical appointment or to communicate overseas by telephone.

SpeakEasy offers on-call access to telephonic interpreters in over 150 languages, 24 hours a day, 7 days a week.

Benefits of using the SpeakEasy Telephonic Interpretation system:

Pro-active support for non-English speakers
Increase customer retention, loyalty, and trust
Reduce the time of customer service interactions with non-English speakers
Acquire new customers
Reduce un-serviced requests due to language barriers
Increase service and support efficiency in handling requests by non-English speakers
Lower overhead associated with using or hiring in-house bilingual staff
Improve enterprise-wide communications

Advantages of using the SpeakEasy Telephonic Interpretation system:

Convenience

Instant access, 24 / 7, to over 150 languages supported by over 1,000 professional, certified over the phone interpreters within an average connect time of 30 seconds.

Quality

We are proud of the high quality and professionalism of our interpreters. Our interpreters are skilled, educated native speakers, certified by industry recognized organizations.

Training

Our telephonic interpreters are trained in medical, legal, insurance, and technical terminology.

Confidentiality

Each interpreter is bound by a confidentiality agreement to ensure client privacy.

Only Pay for What you Use

You pay only for the minutes you use. No set up, monthly, or minimum fees. All accounts are billed monthly.

Calls are Timed to the Second

No rounding up to the nearest minute.

World-Class Customer Care

A Customer Care Representative is accessible to assist you merely by dialing our toll-free number.

User-friendly

Easy 4 step process to access an interpreter

Initiate call to Limited English speaker and place them on hold.
Place conference call to our SpeakEasy toll-free number.
Enter your Access Code
Enter Language Code (or dial "0" for Customer Care Representative)

Stability

Proven and tested 99.999% reliable computer telephony system.

Flexibility

The SpeakEasy Telephonic Interpretation system is very flexible. You can utilize the automated IVR system or dial "0" for a Client Care Representative to access a phone interpreter.

Please contact us to receive an access code for the SpeakEasy Telephonic Interpretation system. For user documentation about the SpeakEasy system click here.

SPECIAL OFFER
Use our SpeakEasy Over-the-Phone Interpreting Service for just 30 days*, using at least 100 minutes, and we'll send you a $50 gift card from your choice of Amazon.com, Target, or Olive Garden!

*Counted from first day of service, ending 30 days after. One company per offer. Only one gift card to be issued during 30 day period.