Telephonic Interpreting Services

SpeakEasy Telephonic Interpretation is a service we provide when an interpreter is needed over the phone instead of in person. This type of service is especially useful when the interpreter is needed for a short period such as for a medical appointment or to communicate overseas by telephone.

 

SpeakEasy offers on-call access to telephonic interpreters in over 150 languages, 24 hours a day.

Benefits of using the SpeakEasy Telephonic Interpretation system:

• Pro-active support for non-English speakers
• Increase customer retention, loyalty, and trust
• Reduce the time of customer service interactions with non-English speakers
• Acquire new customers
• Reduce un-serviced requests due to language barriers
• Increase service and support efficiency in handling requests by non-English speakers
• Lower overhead associated with using or hiring in-house bilingual staff
• Improve enterprise-wide communications

 

Advantages of using the SpeakEasy Telephonic Interpretation system:

Convenience
Instant access, 24 / 7, to over 150 languages supported by over 1,000 professional, certified over the phone interpreters within an average connect time of 30 seconds.

Quality
We are proud of the high quality and professionalism of our interpreters. Our interpreters are skilled, educated native speakers, certified by industry recognized organizations.

Training
Our telephonic interpreters are trained in medical, legal, insurance, and technical terminology.

Confidentiality
Each interpreter is bound by a confidentiality agreement to ensure client privacy.

Pay-As-You-Go Fee Structure
You pay only for the minutes you use. No set up or monthly fees.

World-Class Customer Care
A Customer Care Representative is accessible to assist you merely by dialing our toll-free number.

User-friendly
Easy 4 step process to access an interpreter

1. Initiate call to Limited English speaker and place them on hold.
2. Place conference call to our SpeakEasy toll-free number.
3. Enter your Access Code
4. Enter Language Code (or dial "0" for Customer Care Representative)
   

Stability
Proven and tested 99.999% reliable computer telephony system.

Flexibility
The SpeakEasy Telephonic Interpretation system is very flexible. You can utilize the automated IVR system or dial "0" for a Client Care Representative to access a phone interpreter.

SpeakEasy Documentation

File Name	Doc Size	File Size	File Format
2008 SpeakEasy User Guide	8.5 x 11	64 kb	pdf
SpeakEasy Tri-fold Brochure (2 sided)	8.5 x 11	150 kb	pdf
Desk Reference Language Identifier Card (2 sided)	8.5 x 11	1.7 mb	pdf
Handy Quick Reference Card (2 sided)	2 x 3.5	12 kb	pdf
We Deliver Telephone Interpretation (3 pages)	8.5 x 11	54 kb	pdf
Interpretation Services Available Poster	12 x 18	486 kb	pdf
Languages We Speak - The "big" list (2 sided)	8.5 x 11	22 kb	pdf
Client Connectivity Diagram	11 x 8.5	29 kb	pdf
Note: All available documentation on this page has been produced for screen resolution to provide a quicker download. If you are needing materials that are print ready please contact us.

 

Please contact us for more information on our competitive rates and how to receive an access code for the SpeakEasy Telephonic Interpretation system.